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Company History
Kinex Telecom, Inc, began as the second ISP venture for Jim Garrett and Sean Cook. Jim, the original founder of hovac.com and Sean, the Linux engineer behind its success, opened Kinex in January 2002. Kinex was born because the community expressed their concerns about the loss of the service-oriented ISP and computer repair business.
Because of the Telecom Act of 1996, and the fond memories of the long gone customer-oriented telephone company, we decided that we would try a different approach for our new company. Our business plan was to open an ISP, apply to the Virginia SCC to become a telephone company, convert the telephone lines used by our ISP for modems to our telephone company, and use the funds to pay for a telephone switch. Additionally, we would focus on fiber training and certifications, so we could eventually network the community with the latest fiber technology, then purchase a fiber head to properly distribute the services. Once we reached a certain customer base, we would purchase a cable head end and offer cable services in addition to the Internet and telephone services. We would then bring competition for telephone and cable services to this community and reduce prices for everyone.
We currently repair computers, design and install networks, and maintain computers and networks for businesses throughout central Virginia. We provide broadband fixed wireless, DSL, leased line and Fiber connectivity to the Internet. We specialize in firewalls, VPN tunnels and all aspects of wire line and wireless connectivity.
The State Corporation Commission recently awarded our license to provide local and long distance telephone service. This in itself is a validation of the technical capabilities of the team that we have at Kinex.
We believe that great customer service is performed by local people that are helping people within their own community. Other companies and providers take jobs from our communities and force our children to move away in order to achieve their dreams of being a successful family provider. Please join us in making Kinex a successful technology center that creates jobs for our kids, technology for our community and customer service that we all deserve.
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Mission
At Kinex our mission is to provide the highest quality IT and Communications Services to Businesses, Educational Institutions and Residents by focusing on client satisfaction, excellent communication and proactive solutions.
We are proud pioneers of the modern telecom industry and are committed to serving our customers and community using our knowledge and expertise to bring value-added solutions to organizations large and small. We pride ourselves as a results-oriented, customer-driven corporation with global experience in web communication. We have a proven ability to identify and address customer needs, troubleshoot today's problems, to promptly respond to our customers in a manner in which we would like to be treated.
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Core Values
We believe it is great people that make Kinex Telecom, Inc. what it is – we are a TEAM, with excellent values:
- Communication
- Health and Safety
- Courtesy
- Innovation
- Integrity
- Passion for Technology
- Service to our Community
- Service to our Customers
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"We use Kinex for Internet and phone because the service is great and when I have a question about technology, I ask Scott and he gives me the right answer, in terms I can understand." -
Joe Merrick
Hargrave Military Academy
"Kinex has made the transition to a new ISP a pleasant experience. The service is fast and professional. They have gone above and beyond in helping to integrate more technology into the classroom." -
Buckingham County Public Schools Technology Team
"We are absolutely delighted with the Kinex hosted PBX phone system and new IP phones. There was virtually no interruption in service during installation. The support and service has been teriffic. Being able to use the latest technology and receive personal attention is a huge bonus for us. We are much more effective because of it! Thank you Kinex!" -
Jayne Johnson
Executive Director, Farmville Habitat for Humanity
“Kinex has been providing outstanding internet service and technology support services to my company for over 10 years. During that time, Kinex has always delivered excellent service on time and at a competitive price. Also, we recently moved our telephone service to Kinex and that transition has gone well. Kinex is the kind of company that everyone looks for. They have the ability to handle just about any situation and they do it without losing the personal touch.”
William McGuire
Honeycutt & McGuire CPAs
"We are very pleased with our new phone service and phones. The Kinex employees and technicians are always prompt and efficient in assisting us with our phone system and responding to any questions we have." -
Harlan L. Horton, PC
"…dedicated and talented group of people who excel in customer service. One call and they respond and their patience in helping resolve technical issues to a non-technical person is outstanding." -
Brenda Ferguson
Residential Customer
"We just "got on board" with Kinex and I wanted to let you know how impressed we are and how much we are enjoying your service, thanks!" -
Carol & Herman Schmidt
"The services offered by Kinex are unparalleled. The office staff is prompt, attentive, and courteous. It is comforting to know that when you call or email Kinex you will get a live person and not have to wait or be transferred! The support team of Kinex is always on top of every question or concern. They are most helpful.!" -
Green Front Furniture
"Each organization or business is not perfect all the time. Things will happen which is why we use Kinex Telecom, Inc. Anytime we have an issue they respond quickly and resolve our issue. They have always been particularly professional each time we have needed additional attention. I would recommend Kinex if service is a high priority to you."
Adam Eason, President of Bugbusters Pest Control Services
"I really appreciate how quickly you all have responded to our service requests. The whole process since switching our service to Kinex has been very enjoyable and hassle free."
Samantha Edwards, Director, Stepping Stones Preschool and Childcare
- (434) 392-4804
- Press 6 Support or Email
- Press 7 Sales and General Info
- Press 8 Billing
- (434) 392-8955 Fax